Expert Articles

Virtual phone service is quickly becoming one of the most impressive tools that a company can have because it provides all of the convenience of a large complex phone system, minus the large upfront cost investment and bulky equipment. For a business, having a tool like this is invaluable because of the positive benefits that it brings a company. A virtual phone service is more than a phone system, as it provides an entirely new way for a company to market itself and to interact with its customers.

Virtual phone service is, first and foremost, a customer service tool. The system acts as a receptionist, while keeping everyone in the company connected. This helps to establish a business as it provides great service to companies without having to install high priced phone lines and software. Companies that use a virtual PBX phone system will have access to countless tools that can be used to foster relationships with clients while simultaneously developing the business. Features can include a toll free phone number, a professional greeting for customers, customized extensions for all employees, unique recordings that can be made available by extension dialled, and more. Such a system can facilitate smoother and more efficient customer service, while solidifying a professional image.

Further, a virtual PBX provides business owners with the chance to break away from their brick and mortar business in order to stay efficient and productive. The automated attendant functions to answer every call professionally and then handle the call following the rules set forth by the business owner. For example they might give the caller options to hear recorded information, forward the caller to the business owner or take a message and forward the information to them right away. Any small business owner can now experience the freedom that a business owner should have, without missing out on any valuable client's calls throughout the day. Further, having a virtual secretary to answer a company's calls is much more professional than a simple greeting on an answering machine.

When a company invests in a virtual phone service, it is also investing in a brand new marketing program. Having a toll free phone number and a professional greeting enable a business to promote itself as established, structured, and organized. The first impression many customers get is from a business's phone system. These advanced features make sure that impression is a good one.

A company's virtual toll free number will quickly become the face of the company as it can enhance overall marketing efforts. All of the advertisements can be developed with a professional feel by including a toll free number. A toll free number projects an image of credibility and one of an established business more than a cell phone or local number. Since the virtual receptionist is always standing by to answer phone calls, a company will not lose out on potential opportunities. By making sure that your business will always have access to qualified leads, a virtual phone service sets a business up for success.

Virtual phone services are more than just phone systems. The benefits that businesses are achieving with them are far reaching. Especially since the infrastructure of a company can remain the same while simultaneously re-branding its image, increasing its efficiency and enhancing customer service.