What features are included?

Toll Free Number

A toll free number allows your customers to reach your business for free anywhere in the United States (including Alaska and Hawaii), Puerto Rico or Canada.

A toll free number also adds instant credibility, giving your business a more established image by conveying a nationwide reach.

Unlimited Line Capacity

Your toll free number has the capacity for an unlimited number of simultaneously calls and/or faxes. Having a multiple line capacity allows callers to navigate independently through your toll free phone system without any caller ever getting a busy signal. Cater to every potential customer, no matter how small your business or how big your call volume.

Immediate Ring

You can choose to have your Freedom800® toll free number bypass the auto attendant and immediately forward all calls to any phone number(s) you want. Your callers simply hear ringing until you decide to answer on your end. This is a very simple setup that can have you up and running in less than 5 minutes from start to finish.

Call Capture

We can capture the telephone number of a calling party everytime, even if caller ID blocking is activated or the caller's number is unlisted.

Freedom800® toll free numbers utilize Automatic Number Identification (ANI) that's more powerful than traditional Caller ID service in that a caller's telephone number can't be blocked.

Auto Attendant

The auto attendant answers and welcomes your callers with a greeting you control. Customize your greeting to reflect your company - professional and established, young and hip, open and friendly.

Give callers options for different departments (i.e. Press 1 for Sales) or employees (i.e. Dial 803 for John) to start the call forwarding process.

You can work with our voice talent to create a professional and polished greeting.

Company Directory

Help callers find the right extension with a company directory. Create a separate recording that lists all of your employees and their extensions. Then during your main menu greeting, let callers know they have the option to listen to available employees and choose their extension at anytime.

Standard Music On-Hold

Anytime we forward a call, your callers will be placed on-hold with a professional instrumental music tune.

Personalized Music On-Hold

Upload your own music track for your caller's to hear while they're on-hold. Great for company branding and informing your callers about your products or services. You can manage your personalized on-hold music through your online control panel and is updated instantly when you make a change.

Random On-Hold Music

Add some hold music variety for your callers by selecting one of our pre-configured popular music genres that will randomly select a new on-hold music tune for your callers to enjoy.

Integrated Hold Button

Place callers on-hold with music from any touchtone phone, including your cell.

By pressing the star(*) key, your callers will be put on hold with music while you attend to other business like dealing with an interruption or confirming information. When finished press the star(*) key again to be reconnected with your caller.

Call Forwarding

Freedom800® works seamlessly with your existing phone service to help you and your employees stay connected. We can forward your calls to virtually any telephone in the world whether on your cell, in the office, at home, or anywhere you go. Advanced call forwarding keeps you connected so you have the freedom to work from anywhere, anytime.

Call Hunting

Each extension on your Freedom800® system can be configured to forward calls to one or more telephone numbers. Whether you or your staff is at home, in the office, or on the road, your Freedom800® toll free number can automatically try each forwarding number to make the connection.

Call Screening

Call screening allows you to be more productive by choosing which calls you want to answer. When you answer a Freedom800® forwarded call, you'll have the option to accept or reject the call before being connected. Callers remain on hold, with music, while you decide what to do with the call.

Call Announce

Call announce allows you to label extensions so when you pick up a call, you'll know which extension the call is coming from. Easily answer multiple extensions from a single phone while still being able to tell which extension the caller dialed.

For example, if you create an extension for "Sales" and another for "Support", you'll know which option the caller dialed before you answer the call.

Call Whisper

Call whisper prompts your callers to say their name before we connect the call.

For example: "To tell your party who's calling, please say your name after the tone and press any key when finished."

Then when you pick up the phone, you will hear a recording that says: "You have a call from John Smith, dial any key to accept this call."

You can then choose to take the call or send the caller to voicemail where they can leave you a message.

Call Transfer

Transfer callers between extensions or even to other phone numbers seamlessly.

For example, a call forwarded to your mobile phone can be put on-hold with hold music and transferred to a totally separate phone number. Callers will never know you're not in the office.

Call Distribution

Control how calls get forwarded through advanced call distribution rules. Forward calls to individual numbers sequentially or create a group and forward calls on a rotation or simultaneously.

Grouping numbers helps you organize by department or role. For example, create a sales group to distribute sales calls on a rotation and a support group to distribute calls simultaneously.

Call Rotation

With our call distribution rules, you can rotate through each member of the group, with each new forwarded call picking up where the previous call left off in the rotation rather than starting over at the top of the list.

Simultaneous Forward

With our call distribution rules, you can forward calls to all members of the group at the same time. The first member to answer the call will receive it. Groups using this method are limited to a maximum of fifteen (15) members.

Caller ID Display

You can choose to have forwarded calls show as your Freedom800® toll free number or as caller's telephone number. Choosing which number is displayed is easily configurable through our online control panel.

You will need Caller ID enabled on the phone you're receiving calls on to see the Caller ID information that we pass to you.

Unlimited Mailboxes

You have access to unlimited voice mailboxes, each with it's own extension and customizable outbound recording.

Message Notification

Be notified instantly whenever you receive a new voicemail or fax. Be notified by:

• Email
• SMS/Text
• Pager
• Call Back

Email Delivery

Have your voicemail messages and faxes delivered to one or multiple email addresses. Voicemails are converted to WAV or MP3 audio files and sent via email. You can even have faxes delivered as PDF attachments so you can listen to your voicemails and view faxes no matter where you are.

File Compression

Used in conjunction with email message delivery, you can opt to zip your voice and/or fax messages before their sent. This helps lower file sizes which is more friendly for some email services.

In addition, you can enhance security by password protecting the compressed file so unauthorized peole can't easily open your message attachment.

Cloud Message Storage

All voicemails and faxes can be stored on your Freedom800® account for a maximum of 90 days.

You can choose to save messages online or download messages to your computer and archive them for as long as you like. Additionally with email delivery, you can forward all your messages as an attachment and store them in your mail box.

Custom Recordings

We offer professionally recorded generic messages that have been pre-loaded for your convenience but you can easily re-record over any existing message to create custom auto attendant and voicemail recordings of any length. Create the exact message you want for your business quickly and easily.

Q&A Voicemail

Question and Answer Voicemail allows you to create a series of questions for your callers to answer. The answers are compiled together and sent to voicemail. Great for 24/7 order taking or pre qualifying customers.

Example: "Say your name and press any key when finished". Caller says name and presses a key. Next question will be played, "Please say your email address and press any key when finished", etc.

Automated Number Routing

Automatically route incoming calls based on the caller's phone number or the phone number they dialed to reach you. Choose to forward calls to a specific extension, send the call to voicemail, reject the call or receive a fax. Take full advantage of this powerful feature by adding additional toll free numbers to your account to easily manage separate call paths for each number right from your online control panel.

Availability Scheduling

Choose when calls are forwarded to you. No need to log in and out of your system throughout the day. Simply configure the system to route your calls based on the time of day and day of the week for each number in your forwarding list.

Schedule in lunch hours and do not disturb time when you're not available. If unavailable, your calls can be directed to voicemail so you can follow up at a later time.

Unlimited Extensions

You have access to an unlimited number of extensions allowing you to create departments (i.e. press 1 for Sales, 2 for Billing) and/or employee extensions (i.e. dial 805 for Rick). Each extension comes with it's own forwarding settings and customizable voicemail and notification settings.

Call Blocking

Easily block unwanted calls from connecting to your toll free number. Block calls at every level, from particular area codes, area code + prefix or individual phone numbers. Callers from these numbers will get a busy signal and be unable to connect. Update your call blocking settings any time online.

After Hours Greeting

Have a separate greeting that replaces your standard main greeting after operating hours. Callers can still navigate throughout your system like normal, but they'll know not to expect a live person.

Dial-By-Name Directory

Project a big business image while adding convenience for your callers by letting them dial the first few letters of an employee's first or last name to find their direct extension. We confirm their choice and connect your caller to the person they're looking for automatically.

Call Queuing

During peak business hours, you may not be able to answer every forwarded call. Rather than sending these calls to voicemail, keep your callers on the line listening to hold music while we continue to try to reach you. You can configure the maximum hold time, whether callers are told their position in the queue, and whether you hear an indicator on your live calls when another caller enters your call queue.

Voice On-Demand

Create an unlimited branch of extensions for informational recordings and fax-on-demand documents. It's a great way to automatically inform your callers about products, services and just about anything else you can think of. Voice on-demand extentions start from options 1-4 off the main auto attendant and its elegant design makes it easy to set up and manage right from your online control panel.

Share Voice Messages

Any voice message on your Freedom800® system can be broadcasted to people you know or to business associates by telephone.

In your account control panel you can select any message and choose to broadcast that message to multiple phone numbers (limit 5). An outbound call will be placed to each phone number entered and will play your message automatically when answered.

Click-to-Call

Enhance your online business by integrating it with your Freedom800® toll free number. Our click-to-call feature allows you to insert some simple HTML code into your web page to give your visitors a convenient way to connect with you. All your visitors have to do is enter their phone number and your Freedom800® system will automatically call them.

Great for capturing online leads, increasing sales, improving customer service and tracking sales efforts.

Receive Faxes

Your toll free number doubles as a fax line, allowing you to receive faxes at the exact same number. Your toll free number will automatically detect an incoming fax tone and convert the line to accept the incoming fax.

You can choose to have the fax delivered via email as a PDF or forwarded to a physical fax machine. And to make it secure, faxes can be stored via our secure online control panel instead of emailed.

Click here to learn more.

Send Faxes

Send faxes from any computer through your Internet control panel. Faxes can be uploaded in a variety of file formats where you'll also have the option to add a cover page. Each fax can be sent to up to five numbers at any one time. The caller ID on sent faxes will be your toll free phone number.

Click here to learn more.

Fax On-Demand

Empower your customers to help themselves to information using Fax On-Demand. Load a fax document to your account that callers can request via fax instantly, any time of day. Ideal for order forms, product sheets, maps or anything else you want your callers to access on-demand 24 hours a day.

Fax Forwarding

Have your faxes automatically forwarded to an alternative fax machine phone number. If you have an existing local phone line dedicated for faxing you can instantly provide your customers with a toll free fax number that works seamlessly with your existing fax service. No need to change anything.

Mobile App

Download our mobile app for your iPhone or Android mobile device for free. Check your voicemail on the go or make an outbound call showing your Freedom800® phone number as the caller id. Outbound calls through the mobile app use your cellular connection (not data), optimizing call quality and performance.

Outbound Calling Card

Dial into your Freedom800® phone number from any touch-tone phone to make an outbound call. The caller ID displayed will be your Freedom800® phone number and all functionality remains (i.e. call transfer, caller on hold, etc.).

Great for getting back to callers when wanting to mask your personal phone number.

Virtual Local Number

Add a virtual local number to your Freedom800® account to appear like you have a local presence in just about any city in the US or Canada. A local area number also makes it easy for International callers to connect from anywhere in the world using your Freedom800® service.

You will be able to request one local number for your desired area code (based on availability) after your Freedom800® account has been created.

Touch Tone Admin

When internet access isn't readily available you can simply dial into your toll free number, press star(*) and enter your unqiue PIN code for administrative access to your voice system from any touch tone phone. Setup voice mail, listen to messages, make an outbound call, even change forwarding numbers on the fly all through any touch tone phone.

Call Reporting

Online call reporting makes it easy to track how many minutes you've used, who's calling you and when your calls are coming in. Sort reports by day, month, extension, and more. Use the data collected to streamline your scheduling of employees based on call volume.

Your phone is a major lifeline of your business - track what's going on with it in real time.

Call Logs

Download any of your call logs and reports into standardized CSV format that can easily be imported into a spreadsheet or database for further analysis or sharing with colleagues.

Call Management

Managing how your calls are handled is easily done online, anytime. Configure your call forwarding settings, change the times and days calls are forwarded, establish call groups, activate ACD queues (Automatic Call Distribution) and more.

All changes that you make are applied immediately, allowing your phone system to respond at the speed of your business.

User Management

Manage all employees easily through your online control panel. Administrators can add, edit or remove employees, configure extensions and manage employee passwords saving you time and hassles.

Message Retrieval

Access your voice and fax messages conveniently online, anytime. Pick up your messages through your online control panel or have them delivered to your email address, making them viewable on any computer or mobile device with Internet capability.

Voice messages can be delivered in either WAV or MP3 format while faxes are converted to PDF. Stay mobile and productive without having to worry about missing any important messages.

In-House Human Support

We strive to make our service as intuitive as possible to empower you to do-it-yourself, but we also understand the human side to technology. That's why we make ourselves available to talk to and never outsource. Our entire customer support team is in-house and we all speak fluid English. Every day we save our customers a ton of time by having our friendly staff assist in getting their service configured exactly how they want it to work.

Advanced Digital Network

Freedom800® uses a proprietary call-handling architecture that has been repeatedly refined to provide an optimal business-class call clarity. Our digital phone service utilizes the latest high definition telecommunications equipment that makes it sound like you're in a professional office building even when you're working out of your house or on your mobile phone.

Custom Functionality

Our service is built on proprietary technology, so we can fully customize a funcationality designed to your specification. Custom solutions are available on a quote basis. Some of our more common customizations include:

• Special Call Routing Logic
• Promotional Code Capture
• Database Storage and Access
• SOAP API Integration